Return Policy

At Store Buy, we want you to be completely satisfied with your purchase. If for any reason you are not satisfied, we offer a simple and straightforward return policy to ensure your shopping experience remains positive.

Returns

  • Eligibility: Items can be returned within 30 days of the delivery date.
  • Condition: Products must be unused, in their original packaging, and in the same condition as you received them.
  • Exceptions: The following items are non-refundable:
    • Sale items
    • Gift cards
    • Customized or personalized products

How to Initiate a Return

  1. Contact Us: Email our customer support team at returns@storebuy.com with your order number and reason for return.
  2. Receive Instructions: Our team will provide you with return instructions and the return shipping address.
  3. Pack the Item: Securely pack the item in its original packaging, including all accessories, manuals, and documentation.
  4. Ship the Item: Ship the item to the provided address using a trackable shipping method.

Refunds

  • Processing Time: Once we receive and inspect your returned item, we will process your refund within 5-7 business days.
  • Refund Method: Refunds will be issued to the original payment method used for the purchase.
  • Shipping Costs: Original shipping costs are non-refundable. You are responsible for the return shipping costs unless the item was defective or damaged upon arrival.

Exchanges

  • Process: If you wish to exchange an item, please follow the return process and place a new order for the desired item.
  • Condition: The returned item must meet the eligibility and condition criteria outlined above.

Damaged or Defective Items

  • Report: If you receive a damaged or defective item, please contact us immediately at returns@storebuy.com with your order number and photos of the damage or defect.
  • Resolution: We will work with you to resolve the issue promptly, either by issuing a refund or sending a replacement.

International Returns

  • Process: International customers should follow the same return process. Note that shipping times and costs may vary.
  • Customs Fees: Customers are responsible for any customs fees or duties associated with the return.